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Samuel Nicolaus Photo Design

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	khelms 2/7/2010 4:24:02 PM Contact Me Selection    2.0 Quality of Service    1.0 Quality of Product    1.0 Pricing    2.0 Overall Experience    1.0
	Rate this Vendor  Would recommend Samuel Nicolaus Photo Design: No PROS CONS cheap, received prints unreliable, unprofessional, failed to meet deadlines, would not answer or return calls & messages OVERALL COMMENTS Used Sam Nicolaus for our wedding. Our families know each other &his pricing was really good. At first he seemed professional & nice. We paid half up front & the other half was to be paid later. We had been warned by another couple that used him that after the event, he got very flaky & gave them a run around. We felt that because we were family friends this would not happen, but we didn't want to take chances. He went to our parents at the reception and told them that he needed the other half of the money. He did not ask us, because we knew we weren't supposed to pay until we received our products. After he got his money he became very unprofessional. He showed up 35 minutes late (no call) to our first meeting. He had not edited any of the pictures or even downloaded them to a computer! I had to look at the photos on the tiny screen of the camera! He said he would call me the day before our next meeting to make sure everything was set to go. Not only did he not call, but would not return our calls. Over the next few months we continued to call, leave messages, send emails... we even had our parents try and call. He would come up with excuses when he would (finally) contact us back. He had promised that the prints we ordered would be done before Xmas (our wedding was October 3), because we told him we were ordering these prints as gifts. Not only did he not contact us between then, or respond when we contacted him & we didn't have them for Xmas. We ended up telling him that we didn't want them anymore because we didn't need them after Xmas. He admitted that he had been professional & agreed to refund the money we gave him for those prints. The next day he called & told us he wasn't going to give us the refund (the prints weren't done then anyway so it's not like he was losing money). He also sent our memory book to printing w/o letting us check over the final draft (like he told us we could).